Terms and Conditions

You should understand that by using this website you agree to the following terms and conditions. You will be expressly asked to agree to these terms and conditions before you place an order for products from our website.

General Terms and Conditions

Your contract is with New Garden Style of 8 Downland Close, Brighton, BN2 6DN.
In these terms of sale, “we” means New Garden Style and “you” means our customer or potential customer. “Products” and “goods” means garden products and accessories.

Product Descriptions

Every care has been taken to ensure that all descriptions and specifications are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products and all sizes are approximate. Furthermore, while the colour reproduction is a close representation, a slight variation in the actual goods may occur.

We will not be liable for the cost of returning goods that you have deemed as not right for the purpose you intended, or if the size of the product is not right for the purpose you intended. You should contact us before you make the purchase should you require any information on the product’s suitability.

Availability and Dispatch

All items are subject to availability. We will inform you as soon as possible if the goods ordered are no longer available. Stock Permitting, all orders are dispatched within 2 working days and will arrive with customers within 3-5 working days.


All products can be returned if they have not been used. All goods returned must be new, unused and in their original packing. If you wish to return an item, you must contact us within 7 days of receiving the parcel by email at info@newgardenstyle.com. Goods must be returned within 14 days. Upon return, the goods will be inspected and a refund made within 14 days (excluding original delivery charge).

With the exception of faulty items or goods damaged in transit, all parcels returned to New Garden Style are done AT YOUR OWN COST.

We are not liable for lost parcels, and recommend that you obtain a Certificate of Posting in case the parcel fails to reach us. We will not be able to make a refund for items damaged in return transit and recommend that you insure the package against any such damage.

Cancellation of Order

Should you wish to cancel your order you must contact us within 24 hours of your online order confirmation. A later cancellation may not be possible as we endeavour to ship goods immediately.

Privacy Policy and Cookies

Any information you give to New Garden Style will be handled with the utmost care. An email must be entered to place an order with New Garden Style. Your email will be added to our mailing list and newsletter list. If you would like to opt out of receiving emails then please email us at info@newgardentyle.com with the word ‘unsubscribe’ in the subject box. Your telephone number is also required for shipping in case the courier needs to contact you.

We do not store credit card details nor do we share customer details with any 3rd parties.
Cookies are tiny text files stored on your computer when you visit certain webpages. New Garden Style uses cookies to keep track of what you have in your basket and to remember you when you return to our site.

To order products at New Garden Style, you need to have all cookies enabled. If you do not wish to enable cookies, you will still be able to browse the site and use if for research purposes. Most web browsers are cookies enabled. Cookies cannot harm your computer.

International Orders

We welcome orders from selected EU countries but do not ship worldwide. Please e-mail us on info@newgardenstyle.com to discuss delivery costs. Please be aware that the customer is responsible for any additional customs cost that may be associated with shipping your order.